Burning Questions: To Mute, or Not To Mute?

SHHHHHHH – Why not mute the participants?
In many virtual training classes, participants are muted as they enter the room or everyone is put on mute from the very beginning of the course. There is a real cost in this practice if you’re looking to drive engagement.

This week’s burning question provides two reasons why muting participants is not a good idea.

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